Course outline:

Part I: Organizational Requirements

1. Control Functions: Regulatory Compliance, Risk Management & Internal Audit:
   • • relevant qualifications and conditions for appointment
     • responsibilities
     • types of documents to be kept by each control function
     • reporting
2. Governance Arrangements: Responsibilities of BOD & Senior Management
3. Complaints handling: complaints management policy, record keeping, disclosures, communication with clients, dispute resolution entities, reporting to CySEC, monitoring
4. Remuneration policies and practices
5. Personal Transactions: overview, definitions, personal transaction policy
6. Outsourcing: scope of critical and important operational functions, non-critical functions, conditions for outsourcing, service providers located in third countries
7. Conflicts of Interest:
   • • conflicts of interest policy, procedures to prevent conflicts of interest, disclosures and records, sample of conflicts of interest register
     • investment research and marketing communications organizational requirements, exemptions
     • additional requirements

Part II: Operating Conditions

1. Information to clients and potential clients:
   • • conditions applying to the provision of information
     • information about the investment firm and its services
     • information about financial instruments
     • information concerning safeguarding of client financial instruments or client funds
     • information on costs and associated charges
2. Investment Advice:
   • • investment advice & personal recommendation
     • information about investment advice
     • interment advice suitability report
     • investment advice on an independent basis
3. Assessment of Appropriateness & Suitability
4. Client agreements: main content
5. Reporting to clients
6. Best Execution criteria & Execution Policy
7. Client Order Handling: aggregation and allocation of orders, transactions for own account
8. Eligible Counterparties
9. Record Keeping:
   • • retention of records
     • minimum list of records to be kept by CIFs
     • recording of telephone conversations or electronic communications

Target audience:

• Holders of Basic and/or Advanced Certificates
• Members of BOD & Senior Management of CIFs
• Control functions: Regulatory Compliance Officers, Risk Managers & Internal  auditors
• CIFs’ External Auditors
• Employees of departments, offering financial services
• Fund managers and Portfolio managers
• Regulatory Compliance Advisors/ Consultants

Expected time to complete the course:

Presented by: